FAQs / Help
We advise visitors to book online but you are also welcome to pay at our ticket office on arrival.
Guided castle tours run at 11:30, 13:00 and 14:30. Tickets can either be purchased online or at the ticket office. Due to limited numbers on each tour advance booking is recommended.
No. Please note guided castle tours are not included as part of your season pass and booking is advisable. Please see castle tour only tickets.
Yes. Well behaved dogs on leads are most welcome in the gardens, shop and tea room. Unfortunately they are not allowed in the castle.
Spark children’s imagination with an abundance of plants, trees, and wildlife. Pick up one of our nature trails and see what you can find along the way. Please check our website for other events throughout the season.
Yes, we welcome groups at Caerhays and have a dedicated department to help you organise your visit. We also offer discounted rates for groups of 15 or more. Please click on the link below or email groupbookings@caerhays.co.uk.
https://visit.caerhays.co.uk/the-estate/group-tours/
Caerhays is an informal 140 acre woodland garden noted for its magnolias, camellias and rhododendrons, many of which originated from China at the start of last century.
There are free maps on arrival on arrival to the gardens. Alternatively you are welcome to purchase a garden guide which contains a map plus information about the gardens, plants and history of Caerhays.
Caerhays is privately owned by the Williams family.
This is a very difficult question to answer but we usually advise at least 4 hours to explore the main part of the garden and visit the tea rooms and exhibition in the courtyard.
Yes, owner Charles Williams hosts a variety of talks each year. Please also visit our website for a full list of events.
Yes, we have a wonderful local company called Manor Made who operate Magnolia tea rooms at the castle. During fine weather the The Beach Café located at Porthluney beach opens for hot and cold food, drinks and icne creams.
Unfortunately due the nature of Caerhays we regret that Caerhays gardens has limited disabled access however out guided castle tours are fully accessible. Please see https://visit.caerhays.co.uk/visit-us/health-and-safety/ for further information.
Visitors to Caerhays castle and gardens receive complimentary parking at Porthluney Beach car park. Please enter your vehicle registration number into the iPad on arrival to the entry point. If you have booked online, you will have already entered this.
Yes. Female, male and disabled toilets are located in the courtyard. There are also public toilets available on Porthluney Beach.
Yes, there are EV chargers located in the left hand car park at Porthluney Beach.